PRIVACY POLICY

At Winyard's Gap Inn, your privacy matters to us. This privacy policy shares how we carefully collect, use, and look after the personal information you give us or that we gather while you’re with us. You can trust that any details you share will always be kept safe and treated with care.

Personal Information We Collect

We may collect your information in a few different ways — by email, in writing, through trusted third-party services such as our online table booking and room reservation platforms, on our website, or directly from you when you visit us.

When you book a table or reserve a room online, we may collect details such as your name, contact information, booking date and time, payment or card details where required, and any special requests you choose to share with us.

Sharing your information with us is always your choice, except when it’s needed to fulfil a booking, provide a service you’ve requested, process a payment, or when we’re required to do so by law or by a government agency.

How We Use Your Information

We use the information you share with us to make sure we can provide the best experience and services possible.

For table and room bookings, this includes confirming your reservation, managing your booking, contacting you about any changes, processing payments or deposits where applicable, and ensuring we can meet any specific requirements you’ve told us about.

We may also use your information to:

Give you the information you’ve asked for about our services
Let you know about other services or offers you might enjoy
Ask for your feedback so we can keep improving what we do
Keep you informed about any changes to our services

Sharing Your Information

Your trust is important to us — we’ll never share your personal information with third parties so they can promote unrelated services to you. We may share your information with trusted service providers who help us operate our booking systems, payment processing, or website services, but only where this is necessary to manage your reservation or provide the service you’ve requested.

We only share your details when:

It’s needed to fulfil a booking or provide a service you’ve requested
We have your permission
We’re required to do so by law, a government agency, or law enforcement

In some cases, we may also need to process your information if we’re required by law, if it’s connected to the sale or potential sale of our business, or if we have a legitimate reason that we can clearly explain and justify.

Your Information

You have the right to see any information we hold about you. You can also manage your preferences regarding how we use your information, and you’re free to withdraw your consent at any time.

If you’ve agreed to our website cookies, we may collect and use non-personal information to help us improve your experience on our site. This information is only used to make our website better for you.

Third-Party Links

Sometimes we include links to other websites or resources. These links don’t mean we endorse or are responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any personal information.

Changes To Our Policy

We may update this policy from time to time, so we suggest checking back occasionally to see the latest version.

If you have any questions or concerns about this policy, please don’t hesitate to get in touch — we’re always happy to help.