Terms & Conditions
FESTIVE BOOKINGS 2026
We’re delighted that you’re considering Winyard’s Gap for your Christmas celebration. December is a busy time, so these simple booking terms help us prepare properly and give you and your guests the best possible experience.
AVAILABILITY
Our festive menu is available from Tuesday 1st to Thursday 24th December 2026, excluding Sundays. It is available by pre-order only for all party sizes.
BOOKINGS AND DEPOSITS
For parties of eight or more, a deposit of £5 per person is required to secure your booking. Your booking will remain provisional until the deposit has been received.
We will provisionally hold your booking for seven days while the deposit is arranged.If you need a little longer, please speak to us before the payment deadline. If we have not received the deposit or agreed an alternative arrangement within this time, we may release the table for other guests.
For bookings made within 14 days of the reservation date, the deposit will be required at the time of booking.
The deposit will be deducted from your final bill. Deposits can be paid by payment link or in person at the pub.
PRE-ORDERS
Everyone in the party must dine from the festive menu, and we are unable to mix the festive and standard menus within the same booking. However, individual guests may choose either the two-course or three-course option.
Your final guest numbers, menu choices and details of any allergies or dietary requirements must be provided at least 14 days before your booking. Please include each guest’s name alongside their choices.
All guests in the party must dine from the festive menu. Children’s options are available on request. Guests may individually choose either two or three courses.
Once submitted, we will do our best to accommodate changes, but menu choices cannot be guaranteed after the pre-order deadline. All dishes are subject to availability, and occasionally we may need to substitute or amend a dish.
ALLERGIES AND DIETARY REQUIREMENTS
Please tell us about any allergies or dietary requirements when submitting your pre-order and identify the guest concerned.
Our team can provide information about the ingredients and allergens in our dishes. Although we take allergies seriously and have procedures in place, food is prepared in a working kitchen where allergens are present. Please speak to us before booking if you have any concerns or particularly complex requirements.
FINAL NUMBERS
Final numbers must be confirmed no later than 14 days before your booking.
We will always try to accommodate additional guests requested after this date, but this will depend on space, menu availability and notice.
If your party size decreases, the cancellation terms below will apply to each cancelled place.
CANCELLATIONS AND CHANGES IN NUMBERS
We understand that plans can change, so please let us know as soon as possible if you need to cancel your booking or reduce your party size.
If places are cancelled more than 14 days before your booking, the relevant deposits will be refunded. For cancellations made within 14 days, the deposits for those places will be retained.
If places are cancelled with less than 24 hours’ notice, we reserve the right to charge the full price of the pre-ordered meals, less any deposit already paid. This is because ingredients are ordered and food is prepared specifically for your guests’ menu choices. We will not make this charge where we are able to resell or reallocate the food.
PAYMENT
The remaining balance is payable on the day of your booking.
For larger parties, we kindly ask that the bill is settled in as few payments as possible. Taking individual payments from every guest can take considerable time and leave the rest of the party waiting, so fewer payments help us settle your bill quickly and keep service running smoothly.
Corporate payment by invoice may be available by prior agreement. Where agreed, invoices must be paid within seven days of issue.
SERVICE CHARGE
For parties of eight or more, a discretionary 10% service charge will be added to the final bill. This goes to our team in recognition of everyone who helps make your celebration special, both in the kitchen and front of house. The charge will be clearly shown on your bill.
ARRIVAL AND TABLE TIMES
Please arrive promptly for your reservation. If you are delayed, let us know as soon as possible.
As our kitchen carefully plans the timing of each party’s pre-ordered meals, arriving late may mean we need to adjust the time your food is served. This helps us avoid delaying other parties who have booked and pre-ordered for a particular time.
A late arrival may reduce the time available for your meal, particularly where another booking follows.
DECORATIONS AND CONDUCT
You are welcome to speak to us in advance about table decorations. Please do not bring confetti, glitter, candles or anything that may create a safety or cleaning issue without our agreement.
Children must be supervised at all times. We reserve the right to refuse alcohol or service where required by licensing, health and safety requirements, or where behaviour is abusive, unsafe or disruptive.
CANCELLATION BY WINYARD’S GAP
In the unlikely event that we have to cancel your booking, we will refund all payments made to us for that booking. We will not be responsible for other expenses incurred in connection with the booking.
ACCEPTANCE
Payment of the deposit confirms that the party organiser accepts these terms on behalf of the booking and has made the other guests aware of the relevant booking requirements.
If you have any questions, please contact us before paying your deposit. We look forward to welcoming you to Winyard’s Gap this Christmas.
